Legal

Terms of service

Last updated 10 October 2026

Who we are

The Eye by Eyelores (eyelores.com) is run by Eyelores, a sole proprietorship in Malaysia. In these terms, "we" means Eyelores and "you" means anyone who uses the site or the app. By using them you agree to these terms. Questions go to [email protected].

The service

The Eye is a collection of escape rooms you play in your browser. The rooms, their pictures, their sounds and the narrator's replies are made with the help of AI models, so they can contain mistakes. We add, change and remove rooms over time.

Your account

• You need an account to play. Use an email address you can receive mail at, and keep your sign-in to yourself.
• Your name and photo appear on leaderboards. Do not choose a name or photo that is offensive or that pretends to be someone else.
• One person per account. You are responsible for what happens on yours.

Plans and payment

Every account can play the week's free room. A plan opens every room in the library for as long as it runs.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms apply to your purchase as well as these.

• A plan renews automatically at the end of each billing period, at the price shown at checkout, until you cancel it.
• Cancel any time with the "Manage subscription" link in Paddle's emails. You keep the plan until the end of the period you paid for.
• If a price changes, we tell you before it applies to your next renewal.
• Refunds follow our refund policy.

Fair use

Please do not:

• attack, overload or probe the service, or try to get at answers, pictures or data that are not shown to you;
• play with bots or scripts, or copy rooms or pictures off the site in bulk;
• use someone else's account, or share yours;
• use the service for anything unlawful.

We may suspend or close an account that breaks these rules.

Rooms you ask for

When you ask us to make a room, what you write must be yours to use: no characters, brands, titles or other works that belong to someone else, and no real people without their permission. We may refuse a request, and take a room down after it is made, if it breaks these terms or the law. You keep whatever rights you have in your words, and you let us use them to build, host and show the room.

A room you ask for is made by AI models from your words, and you see it only once it is built. Its pictures, text and puzzles can contain mistakes: a picture that does not match its description, an odd detail, a drawing that is not what you imagined. These are part of what you buy, and a mistake in a picture is not a reason for a refund. A room we cannot build at all is not charged.

Our content

The site, the app, the rooms and their pictures, sounds and text belong to us or to the people we license them from. You may play them for your own enjoyment; you may not copy, sell or republish them.

Availability and liability

We work to keep The Eye running, but we provide it as it is and cannot promise it will always be available or free of errors. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you is limited to what you paid us in the twelve months before the claim. Nothing in these terms takes away rights you have under the consumer law that applies to you.

Ending

You can stop using The Eye at any time and ask us to delete your account by writing to [email protected]. Cancel any plan first, with Paddle's "Manage subscription" link.

Changes

We may update these terms. The new version appears on this page with its date. If a change affects a plan you are paying for, we tell you by email before it takes effect.

Law

These terms are governed by the laws of Malaysia, and the courts of Malaysia deal with any dispute. If you are a consumer, you also keep the protections of the law of the country where you live.